Find answers to our most
Frequently Asked Questions

How big are the boxes?

Our boxes measure 27" long, 17" wide, 12" deep.

Are the boxes clean and sanitized when they arrive?

Yes! Every single box is thoroughly cleaned and sanitized after every single use, and then inspected, prior to delivery. We vacuum to remove any debris, then get to scrubbing. We use a powerful, eco-friendly cleaner that is also biodegradable and really does the trick. If necessary, we use additional tools (pressure washer and steam cleaner) to ensure cleanliness and sanitization.

Do you offer moving services?

Unfortunately we do not, but we have several partner moving companies we work with and our team would be happy to refer you over to them.

Can I modify or extend my order after booking online?

Yes, you can. We do ask that you give us at least 24 hour notice. Simply shoot us an email and one of our representatives will be happy to assist with the change.

Can I use this service if I am moving out of state?

Unfortunately you cannot. Please select your pickup and delivery address on our online form to see if we service your area.

What happens if I lose or damage a box or dolly?

In the unfortunate event of damage or loss, you would be charged for the equipment. Replacement cost for a bin is $30.00 and $100 for a dolly.

How many boxes should I order?

Based on average amount of household goods, we created common packages. Please select the package that fits your needs.

Can I pay with a credit card?

Yes, you can pay with any major credit card.

Do boxes come with dollies?

Each box package includes at least one dolly. If additional dollies are needed, you can add extra dollies when placing your order online.

Can I purchase other packing supplies?

Yes, you can. Simply follow the reservation process and you'll be able to access a variety of packing supplies on step 3.

Will the delivery person bring the rental equipment inside?

Our delivery team will bring our rental equipment inside you residence/office,  regardless if it’s on the ground floor or on the 3rd floor.  Please make sure to enter your access information correctly when checking out to avoid any unexpected charges!

Do I have to be home for the delivery?

The person that booked with us does NOT need to be present for the delivery. However, someone over the age of 18 must be there to sign on your behalf. We are not able to deliver to your garage or back door without an adult there to verify delivery and sign our invoice.

Please make sure the person that is present to sign knows exactly what was ordered, confirming the number of items received is correct and all are in satisfactory operating condition. They must also fully understand that their signature is confirming that they have read and understood the terms and conditions of our Rental Agreement, have read through our FAQs and understands the process, completely.

Is there a cancellation fee?

We offer full refunds on orders that are cancelled more than 48 hours before your rental period, less a 5% administration fee. If an order is cancelled within 24-48 hours of your rental period, there will be a 25% restocking fee and a 5% administrative fee. If an order cancellation is less than 24 hours before your rental period, there will be a 50% restocking fee and a 5% administration fee. Please read our Rental Agreement for the full policy.

Where do I place the label?

Gently place the label on the textured label area on the side or top of box. Please DO NOT place the label on the smooth finish of the box. By placing labels correctly, you will make it easier for yourself when removing the label upon completion of the move.

Do I have to remove labels when I'm done with boxes?

Yes, we do request that our customer's remove all labels from the boxes when unpacking. Please make sure to use only Eco Pack n Go's removable labels. Leaving any other labels on boxes may result in unwanted cleaning charges. We charge $2/box to remove your labels. Please note, that we serve many other clients and removing labels after every move is extremely time consuming. Let’s be respectful of each other’s time and keep the process straight and simple.

What is the maximum weight allowed in the box?

The weight capacity of each box is 100lbs. However, we do not recommend packing more than 75 lbs per box. Please keep in mind that you or your movers would have to carry and stack boxes in the truck, therefore, not overloading them is best.

Do the boxes arrive preassembled or do I need to assemble them?

Our boxes arrive preassembled and are ready to to be packed the moment they arrive. All you have to do is open the box, pack your articles in, close the attached lid. Our boxes are very easy to use, open, pack, close and stack.